Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@quickre-set.com. Please note that return label will be provided with your package or will be provided by email.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@quickre-set.com.

For the Phiten products return

QUICK RE-SET will only accept returns – no exchanges. First, please email us at info@quickre-set.com with the title “Return Phiten Product” and the reason for the return. Then, we will contact you via email about the return procedure. We need to receive the email within 30 days of the ship-out date. The item(s) must be returned to the address below after being instructed to do so.  The item(s) must be sent with its original packaging and packing slip.

Send to:

  • QUICK RE-SET
  • Attn: RETURNS
  • 5725 S. Valley View Blvd Suite 7, Las Vegas NV 89118

Please note: QUICK RE-SET reserves the right to refuse any return claim. The decision is the sole discretion of QUICK RE-SET and will be decided when the product is received by QUICK RE-SET. Only re-sellable items will be accepted. Once the item is accepted, a refund transaction will be made within 7 to 14 days of item receipt. Return shipping shall be paid by the customer.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@quickre-set.com.